The Sir Roger Cork Prize

An annual award presented to the candidate who achieved the highest aggregate CICM examination pass-marks within the calendar year 2018.


Credit Information Provider of the Year

Judges are keen to see the latest advances in the use of data to the best effect. This should help improve the customer experience whether by use of technology or in scoring methodologies which improve predictability of failure. Entries should show evidence of successful implementation and the resulting improvement in performance.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • New technology or methodologies introduced in past 12 months (350 words)
  • Where, and how, these innovations have bfeen rolled out (350 words)
  • Benefits to clients resulting from these innovations (350 words)

Credit Insurance Provider of the Year

Open to any organisation in the credit insurance sector, the judges will be looking for a company that can demonstrate a commitment to meeting customer needs and delivering a high quality of service across all its activities as part of a broad strategic vision. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Ways in which customer needs are satisfied (350 words)
  • New products, services or approaches introduced in past 12 months (350 words)
  • Examples of how credit professionals have benefitted (350 words)


Managing Risk

Open to any fraud or risk manager, risk management team, or third party provider in the private or public sector that has made a significant contribution to the avoidance of fraud, advancement of risk management, or can demonstrate the benefits of a risk management programme. New techniques, effective identification and reduction of risk or fraud, and the development of creative strategies are likely to feature in successful entries.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Background to programme and its rationale (350 words)
  • Approaches to recognition, identification and evaluation of risk or fraud (350 words)
  • Strategy implemented and outcomes (350 words)


Consumer Call Centre of the Year

Open to any call centre in the consumer credit sector. Evidence of an improvement in performance and service over the last twelve months will be required. The improvement might be in any aspect of activity. The judges will be looking for a detailed description of the actions planned and implemented to achieve the improvement.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Planning used to achieve improvement (350 words)
  • Implementation and execution (350 words)

Commercial Credit Team of the Year

Open to any company providing credit in a B2B environment. Evidence of an improvement in performance over the last twelve months will be required. The improvement might be in any aspect of credit management activity and will be within the specific responsibility of the team nominated. The judges will be looking for a detailed description of the actions planned and implemented to achieve the improvement.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Planning used to achieve improvement (350 words)
  • Implementation and execution (350 words)

Commercial Collections Team of the Year

Focusing specifically on collections activity, entries are open to any team collecting debts from businesses in the private or public sector. The judges will be looking for significant improvements over the past twelve months together with details of how those improvements have been achieved, and how the business has benefited as a result.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • How improvements have been achieved (350 words)
  • Benefits to business (350 words)

Third Party Debt Collection Team of the Year

Entries for this award can come from organisations providing third-party B2B or B2C debt collection services. They may be debt collection agencies or collections departments within legal firms. The panel is looking for evidence of the best performance within the sector, not only in terms of monies collected but also best use of technology, customer satisfaction & integrity, including innovative approaches to niche sectors or markets.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Performance achieved (350 words)
  • Use of innovation and/or technology in solutions provided or markets (350 words)
  • Approach to customer care and client satisfaction (350 words)

Legal Team of the Year

Entries are invited from law firms providing legal services to credit professionals. The judges will be looking for evidence of the high quality service provided, together with alternative approaches, showing how they contribute to better outcomes for the instructing company.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of approach to clients and casework (350 words)
  • Innovative and alternative solutions offered (350 words)
  • Examples of improved outcomes (350 words)


Project of the Year

This category invites entries for specific projects that have been undertaken by credit professionals within their own organisations. The focus will be on the project itself rather than an underlying technology or product/service. Entries will need to set out the rationale for the project, the planning and implementation process undertaken, the methodology used to gain support and engagement across the wider business, the criteria used to measure success, and the outcome.

  • >Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • The rationale for the project and gaining support & engagement (350 words)
  • Planning and implementation (350 words)
  • Measurement of success and outcome achieved (350 words)


Best Use of Credit Technology

This award will focus on business and administrative processes. It is open to organisations providing any form of credit that can demonstrate the impact of applying new information and communications technology. The judges will be looking for evidence of greater efficiency, enhanced quality, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of technology and reasons for it being implemented (350 words) 
  • Quality improvement achieved (350 words)
  • Benefits to customers and business (350 words)

Learning & Development

This award is open to any organisation of any size that is involved in developing the skills and proficiency of credit staff. Entries are welcome from employers who are driving professionalism within the team, learning providers who are working with individuals and companies, or trainers who are delivering the vital knowledge to teams and individuals. The judges will be looking for evidence of the positive impact arising from the programme on the individuals and the business, and will want to see an innovative approach to their design and delivery.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Background to the programme and its rationale (350 words)
  • Description of the approach(es) used (350 words)
  • Impacts and results achieved (350 words)


Employer of the Year

This award category is aimed at giving employees within credit at any business the chance to nominate their employer, demonstrating that they have created an excellent place to work through training, recognition, customer satisfaction and rewards.

  • Opening Statement - why you believe your employer should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of actions & activities making the organisation an excellent place to work (350 words)
  • Impacts on employees and employee behaviour (350 words)
  • Business benefits arising from the approaches used (350 words)Customer Service Hero of the Year


Customer Service Hero of the Year

Nominated candidates will be working at the sharp end of the credit role on a daily basis. They might be providing service to external or internal customers and will demonstrate an outstanding level of commitment. They will have shown themselves to be exemplary in their approach and focus. They will be a role model for their peers and a champion of best practice and customer service.

  • Opening Statement - why you believe the nominated candidate should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of the role, person, and career to date (350 words)
  • Qualities that set them apart from colleagues (350 words)
  • Examples of behaviours and contribution that have made a difference (350 words)


Rising Star of the Year - See who has been nominated

The judges will be looking for an up-and-coming individual who has delivered exceptional performance in their role, is already punching significantly above their weight and is committed to a career in credit or collections. They will have made a real difference since they arrived on the scene, and results will clearly illustrate their impact.

Nominee questions:

  • Tell us a little about yourself. For example, how you got into credit management; how long you have been in the position; some of the different roles you have played so far. (250 words)
  • Describe one achievement of which you are most proud (250 words)
  • Describe any particular challenges you have faced and how you have overcome them. This could be personal, related to your role, or both. (250 words)
  • What is the most important lesson you have learnt in your career so far? (100 words)
  • What is your ultimate career goal, and how do you plan to achieve it? (150 words)


Corporate Social Responsibility

Open to any organisation of any size that has successfully promoted and implemented policies, projects or programmes that have made a positive contribution to the community and/or environment. The judges will want to see demonstration of a conscious determination to make a difference to the lives of customers or to the world we live in.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of the policy, project or programme that has benefited the environment or community (350 words)
  • How commitment to the programme was harnessed and energy directed to its implementation (350 words)
  • Examples demonstrating what benefits have been achieved (350 words)


Diversity and Inclusion

This award is open to any organisation. The judges will be looking for best practice in promoting diversity and inclusion within their own workforce as well as beyond the workplace.

  • Opening Statement - why you believe you should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of ways in which diversity and inclusion has been promoted (350 words)
  • Approach to creating the right culture across the organisation (350 words)
  • Examples demonstrating how the approach has benefited the business and individuals (350 words)


Apprentice of the Year

This award is open to a Level 2 Credit Controller/Collector or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprentice who has qualified from either of these programmes in the last 12 months. The judges will be looking for an apprentice who demonstrates commitment to their personal development and progression, has shown an outstanding contribution in their workplace by exceeding expectations in an area or on a project, and demonstrates inspirational levels of achievement and attainment.

  • Opening statement - why you believe you, or the nominated candidate, should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Description of role, person, and career to date (350 words)
  • Qualities that set them apart from colleagues (350 words)
  • Examples of behaviours and contribution during the apprenticeship programme that have made a difference (350 words)


Mentor of the Year - See who has been nominated

The judges will be looking for a mentor providing support through the Mentor Hub who has delivered exemplary performance in the role. They will have made a real difference and positive contribution to the mentee and their impact will be clearly demonstrated.

Nominee questions:

  • Outline your career to date, what made you become a mentor, how long you have been in the role (250 words)
  • Describe one achievement of which you are most proud (250 words)
  • Describe any particular challenges you have faced and how you have overcome them (250 words)
  • What is the most important lesson you have learnt about mentoring so far? (100 words)
  • How would you encourage someone to become a mentor, and what has been the biggest single benefit you have experienced from being a mentor? (150 words)


Credit Professional of the Year

This is the ultimate accolade and is awarded in recognition of outstanding professionalism to an inspirational role model who stands out from their peers. The nominated candidate will have delivered tangible and measurable improvements in their particular field over the last 12 months. They will have to show a consistent and rigorous approach to team development and training, and demonstrate recognition of individual/team effort. Additionally, evidence of a structured approach to their business discipline demonstrating a considered and socially responsible approach will be required.

  • Opening Statement - why you believe you, or the nominated candidate, should win this award (100 words)
  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Description of the role, person, career to date, and qualities (350 words)
  • Approach to the role and its impact on the team and business (350 words)

 

Winner of Winners

Presented to the winning entry that most impressed the judges, this will be announced on the night.