Credit Information Provider of the Year

Judges are keen to see the latest advances in the use of data to the best effect. This should help improve the customer experience whether by use of technology or in scoring methodologies which improve predictability of failure. Entries should show evidence of successful implementation and the resulting improvement in performance.

  • Brief description of your organisation and your entry (100 words)
  • New technology or methodologies introduced in past 12 months (350 words)
  • Where, and how, these innovations have been rolled out (350 words)
  • Benefits to clients resulting from these innovations (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Credit Insurance Specialist of the Year

Open to any company or individual in the credit insurance sector, the judges will be looking for a company that can demonstrate a commitment to meeting customer needs and delivering a high quality of service across all its activities as part of a broad strategic vision. This should be coupled with a proven track record of success in terms of innovative and profitable expansion, either in existing or new markets.

  • Brief description of your organisation and your entry (100 words)
  • Ways in which customer needs are satisfied (350 words)
  • New products, services or approaches introduced in past 12 months (350 words)
  • Examples of how credit professionals have benefitted (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Risk Management Achievement of the Year

Open to any risk manager, risk management team, or third party provider in the private or public sector that has made a significant contribution to the advancement of risk management, or can demonstrate the benefits of a risk management programme. New techniques, effective identification and reduction of risk, and the development of creative strategies are likely to feature in successful entries.

  • Brief description of your organisation and your entry (100 words)
  • Background to programme and its rationale (350 words)
  • Approaches to recognition, identification and evaluation of risk (350 words)
  • Strategy implemented and outcomes (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Consumer Credit Team of the Year

Open to any company providing credit in a B2C environment. Evidence of an improvement in performance over the last twelve months will be required. The improvement might be in any aspect of credit management activity and will be within the specific responsibility of the team nominated. The judges will be looking for a detailed description of the actions planned and implemented to achieve the improvement.

  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Planning used to achieve improvement (350 words)
  • Implementation and execution (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Commercial Credit Team of the Year

Open to any company providing credit in a B2B environment. Evidence of an improvement in performance over the last twelve months will be required. The improvement might be in any aspect of credit management activity and will be within the specific responsibility of the team nominated. The judges will be looking for a detailed description of the actions planned and implemented to achieve the improvement.

  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Planning used to achieve improvement (350 words)
  • Implementation and execution (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Commercial Collections Team of the Year

Focusing specifically on collections activity, entries are open to any team within an organisation collecting debts from businesses in the private or public sector. The judges will be looking for significant improvements over the past twelve months together with details of how those improvements have been achieved, and how the business has benefited as a result.

  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • How improvements have been achieved (350 words)
  • Benefits to business (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Third Party Debt Collection Team of the Year

Entries for this award can come from organisations providing third-party B2B or B2C debt collection services. They may be debt collection agencies or collections departments within legal firms. The panel is looking for evidence of the best performance within the sector, not only in terms of monies collected but also best use of technology, customer satisfaction & integrity, including innovative approaches to niche sectors or markets.

  • Brief description of your organisation and your entry (100 words)
  • Performance achieved (350 words)
  • Use of innovation and/or technology in solutions provided or markets (350 words)
  • Approach to customer care and client satisfaction (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Legal Team of the Year

Entries are invited from law firms providing legal services to credit professionals. The judges will be looking for evidence of the high quality service provided, together with alternative approaches, showing how they contribute to better outcomes for the instructing company.

  • Brief description of your organisation and your entry (100 words)
  • Description of approach to clients and casework (350 words)
  • Innovative and alternative solutions offered (350 words)
  • Examples of improved outcomes (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Project of the Year

This category invites entries for specific projects that have been undertaken by credit professionals within their own organisations. The focus will be on the project itself rather than an underlying technology or product/service. Entries will need to set out the rationale for the project, the planning and implementation process undertaken, the methodology used to gain support and engagement across the wider business, the criteria used to measure success, and the outcome.

  • Brief description of your organisation and your entry (100 words)
  • The rationale for the project and gaining support & engagement (350 words)
  • Planning and implementation (350 words)
  • Measurement of success and outcome achieved (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Best use of Credit Technology

This award will focus on business and administrative processes. It is open to organisations providing any form of credit that can demonstrate the impact of applying new information and communications technology. The judges will be looking for evidence of greater efficiency, enhanced quality, better customer service, lower error rates and effective implementation within agreed budgets and timetables.

  • Brief description of your organisation and your entry (100 words)
  • Description of technology and reasons for it being implemented (35 words)
  • Quality improvement achieved (350 words)
  • Benefits to customers and business (350 words)
  • Summary Statement - why you believe you should win this award (100)


Learning & Development Impact Award

This award is open to any organisation of any size that is involved in developing the skills and proficiency of credit staff. Entries are welcome from employers who are driving professionalism within the team, learning providers who are working with individuals and companies, or trainers who are delivering the vital knowledge to teams and individuals. The judges will be looking for evidence of the positive impact arising from the programme on the individuals and the business, and will want to see an innovative approach to their design and delivery.

  • Brief description of your organisation and your entry (100 words)
  • Background to the programme and its rationale (350 words)
  • Description of the approach(es) used (350 words)
  • Impacts and results achieved (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Employer of the Year

This award category is aimed at giving employees within credit at any business the chance to nominate their employer, demonstrating that they have created an excellent place to work through training, recognition, customer satisfaction and rewards.

  • Brief description of your organisation and your entry (100 words)
  • Description of actions & activities making organisation an excellent place to work (350 words)
  • Impacts on employees and employee behaviour (350 words)
  • Business benefits arising from the approaches used (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Customer Service Hero award

Nominated candidates will be working at the sharp end of the credit role on a daily basis. They might be providing service to external or internal customers and will demonstrate an outstanding level of commitment. They will have shown themselves to be exemplary in their approach and focus. They will be a role model for their peers and a champion of best practice and customer service.

  • Brief description of your organisation and your entry (100 words)
  • Description of the role, person, and career to date (350 words)
  • Qualities that set them apart from colleagues (350 words)
  • Examples of behaviours and contribution that have made a difference (350 words)
  • Summary Statement - why you believe they should win this award (100 words)


Rising Star of the Year

The judges will be looking for an up and coming individual who has delivered exceptional performance in their role, is already punching significantly above their weight and is committed to a career in credit or collections. They will have made a real difference since they arrived on the scene, and results will clearly illustrate their impact.

  • Brief description of your organisation and your entry (100 words)
  • Description of the role, person, and career to date (350 words)
  • Qualities that set them apart from colleagues (350 words)
  • Examples of their impact on the business (350 words)
  • Summary Statement - why you believe they should win this award (100 words)


Credit Professional of the Year

This is the ultimate accolade and is awarded in recognition of outstanding professionalism to an inspirational role model who stands out from their peers. The nominated candidate will have delivered tangible and measurable improvements in their particular field over the last 12 months. They will have to show a consistent and rigorous approach to team development and training, and demonstrate recognition of individual/team effort. Additionally, evidence of a structured approach to their business discipline demonstrating a considered and socially responsible approach will be required.

  • Brief description of your organisation and your entry (100 words)
  • Performance improvement over past 12 months (350 words)
  • Description of the role, person, career to date, and qualities (350 words)
  • Approach to the role and its impact on the team and business (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


Responsible Approach to Consumers Award

This award is open to any organisation supporting consumers, and particularly those who are vulnerable, through any aspect of the credit life cycle. Entries might come from the advice sector, lenders, collection agencies, the enforcement sector, or organisations granting credit to consumers. The judges will be looking for evidence of an exemplary ‘treating customers fairly' approach or measures to manage and support consumers suffering financial difficulty.

  • Brief description of your organisation and your entry (100 words)
  • Description of ways in which consumers are supported (350 words)
  • Approach to creating the right culture across the organisation (350 words)
  • Examples demonstrating benefit to consumers (350 words)
  • Summary Statement - why you believe you should win this award (100 words)


The Sir Roger Cork Prize

An annual award presented to the candidate who achieved the highest aggregate CICM examination pass-marks within the calendar year 2017.


Winner of winners

Presented to the winning entry that most impressed the judges, this will be announced on the night.