Open to teams who have achieved operational excellence in any aspect of credit management delivery, in the public or private sector. This might include support functions, such as sales ledger, onboarding or billing for example. The judges will want to understand what has been achieved, how it has been achieved, and what the benefits have been. Entries will need to demonstrate the power of the team ethos and behaviours.

Open to suppliers to the credit management sector who are delivering innovative and effective solutions for credit teams in the public or private sector Entries should set out what the solution is, what benefits it has delivered and how the supplier and client have worked collaboratively to maximise those benefits.

Recognising the development of information and communications technology, this award is open to entries from across the credit management spectrum. Entries should demonstrate achievement in greater efficiency and/or effective implementation within agreed budgets and timetables.

Open to any fraud or risk manager, risk management team, or third-party provider in the private or public sector or internationally, that has made a significant contribution to the avoidance of fraud, advancement of risk management, or can demonstrate the benefits of a risk management programme.

Entries for this award can come from organisations providing third-party B2B or B2C debt collection services. They may be debt collection agencies or legal firms providing collection services. The judges are looking for evidence of the best performance within the sector, not only in terms of monies collected but also best use of employee reward, technology, customer satisfaction & integrity, including innovative approaches to niche sectors or markets.

This award is open to any individual or team who shows commitment to making a difference in their community, promotes a charitable cause, or ‘gives back’ in any other way. It recognises commitment of time and energy to help others.

The judges will be looking for an individual, two years or less into their career in credit, who has delivered exceptional performance in their role. They will show that they are already punching significantly above their weight and are committed to a career in credit or collections. They will have made a real difference since they arrived on the scene, and results will clearly illustrate their impact.

This award is open to teams who have achieved operational excellence in any aspect of credit management delivery globally, or in an overseas location. This might include support functions, such as sales ledger, onboarding or billing, for example. The judges will want to understand what has been achieved, how it has been achieved, and what the benefits have been. Entries will need to demonstrate the power of the team ethos and behaviours.

This award is for individuals who have selflessly dedicated their time, energy, and talents to make a positive difference in their team. These individuals may have worked quietly behind the scenes, without seeking recognition or expecting any rewards for their actions. This is the chance to celebrate their contribution and value to the organisation.

This award recognises an enforcement team that has delivered outstanding results while maintaining fairness, professionalism, and sensitivity—particularly when dealing with vulnerable customers. Open to teams across the credit, collections, and enforcement sectors, judges will look for evidence of effective outcomes, ethical practices, innovation, and collaboration. Strong entries will demonstrate a balance between compliance, performance, and a people-first approach.

This award recognises an organisation or team that has shown exceptional commitment to identifying, supporting, and delivering positive outcomes for vulnerable customers. Open to all businesses across the credit industry, judges will be looking for clear strategies, training, and innovations that ensure fair treatment and meaningful support. Strong entries will highlight measurable impact, customer-centred approaches, and a culture of empathy and responsibility.

This is the ultimate accolade and is awarded to an inspirational role model in recognition of outstanding professionalism in the Credit Industry. Judges will be eager to see entries for candidates who have delivered tangible and measurable improvements in their specialist area over the last 12 months. They will have to show a consistent and rigorous approach to professional development and training, and demonstrate a structured, considered and socially responsible approach to their business.